Holiday Shipping Deadline Dec 15

00 Days
:
00 Hrs
:
00 Min
:
00 Sec

Shipping policy

Frameworth offers shipping rates based on real time costs calculated by FedEx, UPS, and Purolator, Canada Post, and Canpar (among other freight companies). This process takes place at checkout.

PLEASE NOTE: FRAMEWORTH DOES NOT SHIP ORDERS TO PO BOXES. NO SHIPPING RATE IS FINAL AT THE TIME OF CHECKOUT. YOU MAY BE CONTACTED BY A FRAMEWORTH REPRESENTATIVE AFTER CHECKOUT TO BE INFORMED OF AN INCREASED CHARGE DEPENDING ON WHERE YOU LIVE, OR WHICH ITEMS ARE BEING SENT. UNDER THESE CIRCUMSTANCES YOU WILL HAVE THE OPPORTUNITY TO CANCEL YOUR ORDER FOR A FULL REFUND SHOULD YOU CHOOSE TO DO SO.

Free Shipping Exclusions
Due to significantly higher shipping costs, free shipping promotions do not apply to the following destinations:

Canada:

  • Northwest Territories
  • Nunavut
  • Yukon Territory

United States:

  • Alaska
  • Hawaii
  • American Samoa
  • Federated States of Micronesia
  • Guam
  • Marshall Islands
  • Northern Mariana Islands
  • Palau
  • Puerto Rico
  • U.S. Virgin Islands
  • Armed Forces Americas (AA)
  • Armed Forces Europe (AE)
  • Armed Forces Pacific (AP)

Orders to these locations will be charged actual shipping rates at checkout. Minimum order values for free shipping to these areas may be significantly higher than standard destinations.
Please contact our Customer Service Department at customersupport@frameworth.com if you have any questions.

Any item delivered to your home must be signed for. Under most circumstances, the shipping company will try to deliver the package three times. In some instances they will hold the package(s) at a nearby depot for pickup. If they cannot reach you, or the shipment is not picked up, the order will be sent back to Frameworth. In these circumstances, the customer is responsible for all costs associated with re-shipping the order. In the event that the customer does not want to re-ship the order, the original shipping costs will not be refunded, and Frameworth reserves the right to charge a 20% restocking fee on the order, and cannot refund the payment processing fee associated with the original payment (typically 3-5%).

Customers must inspect their products immediately upon receipt. Any damages caused during shipping must be reported to Frameworth within 24 hours of receiving your order for a claim to be honoured. The shipping companies do not honour claims reported outside of this time frame. As a result, damages reported beyond 24 hours may not be credited.

Orders for in-stock products will be processed within 1-2 business days and will typically ship within 5 business days of being processed unless otherwise stated in the item description. A tracking number will be sent to you once your order ships. Please check your spam folder as some email programs will filter these notifications as spam.

Please note that tracking numbers are often populated before products are shipped. It may take 2-3 business days for a provided tracking number to populate shipment status updates.

Depending on where you are located, shipping may take 1-3 weeks. If the product you ordered is out of stock your order will be placed on back order and are not subject to the typical fulfillment timelines. Updates for back ordered products can be provided on a case by case basis.

Exceptions apply to Shipping Policies for unsigned photos/prints.

International Orders

Frameworth offers shipping to Canadian and US Addresses via www.frameworth.com.

Orders will be billed in the currency of their ship-to location. Orders paid for in the incorrect currency may be re-billed at the proper costs. 

For orders outside of Canada and the continental United States, please contact CustomerSupport@Frameworth.com to get a quote for shipping charges before placing an order.

Customers are responsible for the duties, taxes, tariffs, and brokerage associated with international shipments, and may be billed these costs upon receipt of goods. These costs are payable directly to the governing Customs body, and are beyond Frameworth's control. 

Please note that deliveries which have incurred customs fees (duties, taxes, tariffs, brokerage, etc.) and are declined by the customer may be automatically returned to Frameworth at the customer's expense. For orders above a certain value, the Border Agency may require the customer to provide either a Social Security Number or Tax ID. In the event that the customer declines to provide this, or does not provide it in time, the order may be shipped back to Frameworth at the customer's expense.

In these cases, when a refund is applicable (determined at Frameworth's sole discretion on a case by case basis), the refund will be for the amount paid less any applicable shipping, customs, and payment processing fees.

Frameworth cannot guarantee that shipments can be made outside of Canada and the Continental United States.

Pick Ups

Pick-Up is only available to customers located in Canada.

Orders must be picked up from Frameworth within 4 weeks of receiving notification that your items are ready. Frameworth reserves the right to cancel orders which have not been picked up in this timeframe and charge a 20% restocking fee.

Pick-up is available at:

1198 Caledonia Road,

Toronto, Ontario,

M6A 2W5

Customers must not come to Frameworth for pick up before receiving a notification from one of our customer service representatives that the order is ready.

Please call (416) 781-1115 to confirm before picking up.

Pick-ups are available Monday through Saturday 10:00 am to 4:00 pm ONLY.

Tracking Your Order

Please check your e-mail for tracking numbers. You should receive this information 2-5 business days after your order is placed. Exceptions apply to out of stock products, and specific item types such as Mystery Boxes.

If no courier is indicated, common shipping partners used would be: Canpar, FedEx, and UPS.

Back to top