Shipping Policy
Frameworth offers shipping rates based on real time costs calculated by FedEx, UPS, and Purolator, Canada Post, and Canpar (among other freight companies). This process takes place at checkout.
PLEASE NOTE: FRAMEWORTH DOES NOT SHIP ORDERS TO PO BOXES. NO SHIPPING RATE IS FINAL AT THE TIME OF CHECKOUT. YOU MAY BE CONTACTED BY A FRAMEWORTH REPRESENTATIVE AFTER CHECKOUT TO BE INFORMED OF AN INCREASED CHARGE DEPENDING ON WHERE YOU LIVE, OR WHICH ITEMS ARE BEING SENT. UNDER THESE CIRCUMSTANCES YOU WILL HAVE THE OPPORTUNITY TO CANCEL YOUR ORDER FOR A FULL REFUND SHOULD YOU CHOOSE TO DO SO.
Please contact our Customer Service Department at customersupport@frameworth.com if you have any questions.
Any item delivered to your home must be signed for. Under most circumstances, the shipping company will try to deliver the package three times. In some instances they will hold the package(s) at a nearby depot for pickup. If they cannot reach you, or the shipment is not picked up, the order will be sent back to Frameworth. In these circumstances, the customer is responsible for all costs associated with re-shipping the order. In the event that the customer does not want to re-ship the order, the original shipping costs will not be refunded, and Frameworth reserves the right to charge a 20% restocking fee on the order.
Customers must inspect their products immediately upon receipt. Any damages caused during shipping must be reported to Frameworth within 24 hours of receiving your order for a claim to be honoured. The shipping companies do not honour claims reported outside of this time frame. As a result, damages reported beyond 24 hours may not be credited.
Orders for in-stock products will be processed within 1-2 business days and will typically ship within 5 business days of being processed unless otherwise stated in the item description. A tracking number will be sent to you once your order ships. Please check your spam folder as some email programs will filter these notifications as spam.
Please note that tracking numbers are often populated before products are shipped. It may take 2-3 business days for a provided tracking number to populate shipment status updates.
Depending on where you are located, shipping may take 1-3 weeks. If the product you ordered is out of stock your order will be placed on back order and are not subject to the typical fulfillment timelines. Updates for back ordered products can be provided on a case by case basis.
Exceptions apply to Shipping Policies for unsigned photos/prints.
International Orders
Frameworth offers shipping to Canadian addresses via www.frameworth.com, and US addresses via www.frameworthUSA.com. Orders placed outside of the respective countries may be cancelled.
For orders outside of Canada and the continental United States, please contact CustomerSupport@Frameworth.com to get a quote for shipping charges before placing an order.
Customers are responsible for the duties, taxes, and brokerage associated with international shipments.
Frameworth cannot guarantee that shipments can be made outside of Canada and the Continental United States.
Pick Ups
Pick-Up is only available to customers located in Canada.
Orders must be picked up from Frameworth within 4 weeks of receiving notification that your items are ready. Frameworth reserves the right to cancel orders which have not been picked up in this timeframe and charge a 20% restocking fee.
Pick-up is available at:
1198 Caledonia Road,
Toronto, Ontario,
M6A 2W5
Customers must not come to Frameworth for pick up before receiving a notification from one of our customer service representatives that the order is ready.
Please call (416) 781-1115 to confirm before picking up.
Pick-ups are available Monday through Friday 10:00 am to 4:00 pm ONLY.
Tracking Your Order
Please check your e-mail for tracking numbers. You should receive this information 2-5 business days after your order is placed. Exceptions apply to out of stock products, and specific item types such as Mystery Boxes.
If no courier is indicated, common shipping partners used would be: Canpar, FedEx, and UPS.
Return Policy
The following policy pertains to Refunds, Returns, Exchanges and Quality Assurance
Customers may contact CustomerSupport@Frameworth.com with any return inquiries.
At Frameworth we guarantee our products to be free of manufacturing flaws. If you receive your product and there is an unreasonable flaw in the workmanship, we will replace the product free of charge or accept it back and offer 100% money back. Please note that refunds will only be issued once we have received the original piece and confirmed the flaw is a Frameworth fault.
All manufacturing and quality assurance flaws including missing or incorrect Certificates of Authenticity or Holograms must be reported within 48 hours of receiving your order.
Customers must never hang their products using hardware other than what was provided with the frame. Frameworth accepts no responsibility for damage caused to items or personal effects resulting in improper hanging, the addition of new hanging hardware, etc.
Customers have 48 hours to return a product after receipt for any reason other than a Manufacturing flaw. These requests must be approved by a Frameworth representative, and the customer must be provided with a Return Authorization number before sending their product back. Please note that in the event a customer returns their product(s) for reasons unrelated to manufacturing flaws or damages, Frameworth cannot offer a refund on the cost of shipping, duties, etc. In these instances, the customer is also responsible for the freight costs, duties, and brokerage associated with the return shipment. Frameworth reserves the right to charge a 20% restocking fee on these returns.
This does not include damages caused during shipping. In this event that your order was damaged during transit, please refer to our shipping policy.
Frameworth works as quickly as possible to fulfill orders once they have been confirmed. For this reason, we are not always able to cancel orders once they have been placed. If for any reason you would like to cancel an order after receiving a confirmation, but before the product has shipped, please reach out to CustomerSupport@Frameworth.com in order to see if accommodations can be made.
Cancelled orders may be subject to a 20% restocking fee, and/or any incurred shipping charges. If the product has already shipped, and a cancellation can still be accommodated, the customer is responsible for shipping the product back to Frameworth and covering all associated freight, tax, and duties charges.
Please note that repeated order cancellations may result in having your account banned, and any accrued loyalty points forfeited.
Please note that products must be stored away from sunlight or harsh artificial lighting, and are kept in climate/humidity-controlled rooms. Our products are susceptible to degradation caused by environmental effects such as sunlight, excess heat or cold, or humid environments and will not be eligible for return or exchange for exposure to these elements over time. As such, Frameworth is unable to accommodate returns or exchanges for issues which can reasonably be determined to have been related to elemental wear and tear such as fading signatures, warped matboards, discolouration of photos, and more.
Please note that items purchased indirectly through a 3rd party (offline auctions, Facebook/eBay resellers, tradeshows, other retailers/collectors etc.) are not covered under our exchange, return, or quality assurance policy. Under no circumstances can Frameworth offer assistance on issues related to items purchased from a 3rd party including damages, manufacturing flaws, missing certificates of authenticity or holograms, etc. These issues should be reported to the party from whom the item was purchased. Frameworth is only able to assist with purchases made directly through our website, or an internal representative.
Frameworth will not accept requests for returns or exchanges on custom framed items, specialty orders, mystery boxes, trade show items or special offers.
Frameworth reserves the right to refuse any order/item returned without first obtaining a Return Authorization Number (RA#) from a customer service representative. The customer is responsible for all associated shipping costs once an RA# is issued.